Communication 101

You can communicate by writing a paragraph or a page OR simply by a pictorial representation/graph.

Now, which one you use will depend on a lot of reason:
•Analyze which medium drives the point home better
•What your target audience prefers- words or picture?
•Which is an effective mode of communication?

Now communication is not a standard template that caters to everyone. Communication is customizable. It is personal.

How you communicate with your client/team will depend on who they are and what they want from you.

So, how will you figure out what to give and to whom?

There are a couple of ways:
See who they are- Browse their website and read about their corporate image to find out the company culture. Your presentation cannot be the same for a advertising agency and for a hi-tech industry. You want to be creative with the advertising agency and include more logic for the hi-tech one.

Do I know you? - It helps to know who will be in the meeting.  If you have names, please make the effort to find them out through Linkedin, Facebook and even Twitter. See what they like other than their jobs- it will help you strike a human bond- very essential. You’ll know what to talk (sports, films, gadgets). You will also know what impresses them- data, graphs, stories, case studies (hint: see their Linkedin profiles and analyze their background, their college degrees and even hobbies and groups they belong to).

Show you are interested- Try to make them feel comfortable. If they are global clients, write a thank you note in their native language perhaps. Duh- you don’t need to attend language classes, just use Google Translate- works like a charm.

Listen- Don’t just hear. Listen what they want, what is missing and what can be done. Let your clients speak, don’t cut them off while they are speaking just because you have handled the same question 50 times before. It’s disrespectful and makes your client look like an idiot. Take the time to listen and then solve the problem slowly- even if you have done it 50 times before, it’s the first time for your client.

Smile and be there- Smile through the phone, it shows. Even if you are stressed out and busy don’t rush your client through his session. Make him/her feel special, like your entire job for the day is to listen to him/her. Who doesn’t like to feel important?

(Pic Courtesy: Google Images)

Villanova University-PMP Prep Course

I have signed up for the PMP prep course and I hope I can write as honestly as I can about it while I take this one month journey.

Week 1- Introduction

Once you are enrolled in the course, the rest of the process happens systematically without any glitches. The course is complimentary  and I have to write about it in the blog. The Villanova team were gracious enough to mail me the course materials to India.

The course material includes a set of 4 books and 2 CD’s. Books include the detailed course materials almost in a workbook like structure.

It comes with an online access that is sent before the course begins. The login gives you access to all the materials as well the videos that you can choose to watch online or through CD.

So, even if you are on the move you can always access your course as long as you are connected to the web.

The course

It’s precise and well represented. If you want to prep in details you can always read the course material before. I went for the online video directly. While you listen to the video, you can also read through the texts available in the left side of the screen.

It’s to the point, simple and structured as you would expect the course to be.

I’ll continue writing about in the coming weeks, so till then enjoy your Monday and plan out what you want to do to get certified.

(Disclosure: this is a complimentary package, I haven't paid for the course)

Wait- are you done?

And giving up?

Stop, get out of the room you are in and get some fresh air.

Behind every successful person are some bigger failures and your life is no exception. So don’t think you aren’t made for the job, or you can’t make it.

It happened to me and perhaps it has happened to so many.

If you are feeling really low, talk to your mentor or your friend and let the feeling out. 

Once done, walk back to your board/diary and write down objectively why things are happening they way they are and if you can change.  Work on yourself and at least for a few days try taking yourself not too seriously.

Let time take its course and then see what changes.

Bottomline- stop freaking out and don’t give up impulsively. 

(Pic Courtesy: Google Images)

Guest Posts and Podcast

Hope you are having a great week, while I juggle my timer schedule and try to squeeze in more – here’s some guest posts and interview I did over the last few months:


Enjoy!

(Pic Courtesy: Google Images)

Direction- leads your team

As simple as it sounds- clear direction is a key component of any project.

I have seen organizations where everyone assumes the other person knows everything and can move ahead. This doesn’t make sense.

So if you are a new project manager, do your team a favor and make sure they have what they need to get the work done.

Don’t assume:

  • New member of your team know their role like the oldies do. They don’t, so tell them what you need from them .
  • Any given work, should come with direction of deadline, limitations, what needs to be done, where the information is stored, whom can they communicate with etc. 
  • By sharing information and giving directions you save time and your project by clearing off complications and wasting time.
  • If you have written documents, share them. If you don’t email with bullet points, so the job role is defined.
  • If you haven’t done any of the above, don’t barge in one day and tell your team that they have been lousy and not done their job on time.

Practice what you preach.

(pic:Google images)