So, the 14 points you should know:
- Create constancy of purpose towards improvement
- Adopt the new philosophy
- Cease dependency on inspection
- End the practice of awarding business on the basis of price tags
- Improve constantly and forever
- Institute training on the job
- Institute leadership
- Drive out fear
- Break down barriers between staff areas
- Eliminate slogans, exhortations, and targets for the work force
- Eliminate management by objectives
- Remove barriers to pride of workmanship
- Institute education and self-improvement
- The transformation is everyone’s job
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