
“In a world of
increasing interconnectedness and rapid change, there is a growing need to
improve the way people work together. Understanding the true drivers of human
social behavior is becoming ever more urgent in this environment.”- David Rock
We talk about creating self-organizing team and encouraging
team dynamics in Agile but what we forget to mention is how it should be done.
This is where SCARF model comes in- Social
neuroscience explores the biological foundations of the way humans relate to
each other and to themselves. From this a theme emerges from social
neuroscience- Firstly, that much of our motivation driving social behavior is
governed by an overarching organizing principle of minimizing threat and
maximizing reward.
Which simply put means we have to ensure our Lizard brain
(the part which tells you not to change, take a risk and ensure you continue to
live by keeping you safe from trying out unknown things) doesn’t feel
threatened at any point.
The SCARF model involves five
domains of human social experience: Status, Certainty, Autonomy, relatedness
and Fairness. These 5 domains will either trigger the rewards or the threat
thought process. This also means even
during conversations you want to “rewards” trigger to go. This will ensure
positive discussion and participation plus engagement.
Certainty and Autonomy out of the
five is directly related to you. For example- do you feel empowered that you
can make your decision in the current job title? The empowerment cannot be influenced by anyone else.
The other three Status,
Relatedness and Fairness are all influenced by “others”…. Like do you feel you
are treated fairly?
So, this is a mix bag of social
influence which allows you to feel empowered and positive or otherwise. The
dynamics can be created, so if you are a team member or scrum master or manage
a team- you need to ensure that these 5 fundamental cornerstones are all in the
positive side of things. If by using all of these, we can ensure that a sense
of fulfillment, balance and progress within team members can be created- the
self-organization will start forming very soon.
Here are 3 ways to build on the improve
the team collaboration:·
- Explain the change (why) - don’t enforce without talking about the big picture.
- Show why it matters to them(how)- how it can impact them and what usually happens
- What is expected from a specific role (what)- being articulate about the responsibility of a scrum team/member
If we are successful in ensuring all of these are considered, the team dynamics and communication will be positive.
(Pic courtesy: Google images)