The success to any business and perhaps career is the underrated art of communication.
Last week while visiting a jewelry shop, the experience was so good that I was amazed at how much I enjoyed spending the 40 minutes there. The rep was well trained and customized behavior towards their customers was marked by their growing business even during recession.
I had similar experience while shopping for a new refrigerator in Best Buy, the rep knowledgeable and personable stole the show.
Every client wants similar experience and we as project managers look forward to make sure our clients are here to stay.
Communication is not about transferring point A to point Z to another person; it’s about being there for your client, making your relation personable and making it an experience for the client.
This is one area where “you” can come alive. Observe mistakes committed by others and study the most successful project managers; most of them if you notice are unusually good at communications.
Bring in your own style and you to the table and chances are you will emerge a winner.
0 comments:
Post a Comment